so it seems my polite and professional email response got the desired outcome for me - no reduction in invoice but still, i'm a bit miffed...
should i be?
maybe it was so that i could observe my reaction - and let me tell you, it was a reaction...
what i am pleased about is that previously i suspect my response would have been more reaction and less response...
guess i have at least come that far...
so, now i'm wondering how one curtails the reaction...?
is that possible?
i guess over time it is, this morning it wasn't!
ha!
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