what the fuck they teach the people who answer the phone at the bank! i just spent 28 minutes (28 minutes i will never get back that is) on the phone to my bank - seems they can change my monthly payment amount and term of my loan without even talking to me....
can you believe that? it's 2009 apparently, not 1953.....
anyway, after finally 'hearing' me, the person on the end of the phone finally understood what i wanted (yes, wanted, after all i am the customer - think i had to mention that to her twice)...
to her credit she came up with what i think is a pretty good solution - pity she couldn't have come up with it earlier, say 25 minutes earlier!
anyway, i'm now all wound up and cranky - sometimes i get so frustrated - and i know when: yep, when i don't feel heard...
do you think that's something i should maybe mention when i start up therapy again???
off the soapbox now! nite xx
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment